Privacy Policy

Last updated: 18 September 2026

Who we are and our role as data controller

glowstageki operates this commercial website as the data controller under UK GDPR and the Data Protection Act 2018. We determine the purposes and means of processing personal data collected through the site in connection with our stage lighting and production resources for live and recorded shows.

Scope of this notice

This policy applies to all visitors to the website, including those who submit enquiries via the contact form, regardless of location, provided the processing relates to the United Kingdom.

Categories of personal data we collect

We obtain contact details such as name and email address directly from you when you use the contact form. We may also collect technical data including IP address, browser type and usage information through cookies and similar technologies. No phone numbers are collected or published by us.

Purposes of processing and legal bases

We process your data to respond to enquiries on the basis of legitimate interests in providing customer service. Technical data supports site functionality and analytics under legitimate interests. Where consent is obtained for non-essential cookies, processing occurs on that basis. Each purpose is explained in plain terms so you understand the practical impact.

Whether providing data is obligatory

Supplying contact details through the form is voluntary; however, without them we cannot respond to your message. Technical data is collected automatically but you can manage preferences via the cookie banner.

Cookies and similar technologies

We use cookies for essential site operation and, where applicable, for analytics. A site-wide cookie banner allows you to manage preferences. Please refer to our separate Cookie Policy for full details on types, durations and how to control them.

Processors, recipients and legal disclosures

We engage service providers such as hosting and email delivery platforms that act as processors under contract. Data may be disclosed where required by law or to protect our rights, always limited to what is necessary.

International transfers

Where processors are located outside the UK, we use appropriate safeguards including standard contractual clauses approved under UK GDPR to protect your data.

Retention periods

Contact data is retained for up to two years after the last interaction unless a longer period is needed to meet legal obligations. Technical logs are kept for a maximum of twelve months.

Security and data minimisation

We apply technical and organisational measures appropriate to the risk, including encryption in transit and access controls. We collect only the data necessary for the stated purposes and regularly review our practices.

Your data subject rights

You have the right to access, rectification, erasure, restriction, portability and objection. To exercise these rights please contact us at [email protected]. We will respond within one month.

Withdrawing consent and objecting to marketing

Where processing relies on consent you may withdraw it at any time by contacting [email protected]. You may also object to direct marketing at any time.

Right to complain

If you are dissatisfied you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or by post to their office in Wilmslow.

Children and age restrictions

Our services are intended for professional users aged 18 and over. We do not knowingly collect data from children under 18.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

Changes to this policy

We may update this policy to reflect legal or operational changes. The current version is always available on this page with the last-updated date shown at the top. Continued use of the site after changes constitutes acceptance of the revised policy.

Contacting us

For any privacy-related queries please write to Unit 2, The Cofton Centre, Groveley Lane, Longbridge, Birmingham, B31 4PT, United Kingdom or email [email protected]. We aim to address all enquiries promptly and transparently.